Which one of the
following refers to a team having representatives from
different functional
areas of the organization?
Traditional work group
Self-directed team
Cross-functional
team
Self motivated team
Ref:
Cross-functional systems
were designed to intergreate the activities of
the
entire business process,
and are called so because they 'cross 'departmental
boundaries.
Who emphasized quality
in terms of inspection and gauging?
G.S. Radford
W. Shewhart
F.W.
Taylor
W.E. Demig
Frederick
Winslow Taylor
the
father of scientific management brought back the
concept
of quality by incorporating product inspection as well as
focusing
on
theimportance
of manufacturing management
If you go to dine out
at McDonalds and you observe a very cool and
Pleasant atmosphere
over there. It depicts which of the following dimensions of quality?
Performance
Aesthetics
Reliability
Conformance
Page#102
Dimensions
of Quality:
1.
Performance - main characteristics of the product/service
2.
Aesthetics - appearance, feel, smell, taste
3.
Special Features - extra characteristics
4.
Conformance - how well product/service conforms to customer’s
expectations
5.
Reliability - consistency of performance
6.
Durability - useful life of the product/service
7.
Perceived Quality - indirect evaluation of quality (e.g. reputation)
8.
Serviceability - service after sale
Which of the following
involves incremental changes within the
Organization whose
cumulative effect is to deliver an increased rate of performance enhancement?
Continuous improvement
Competitive
benchmarking
Business
process re-engineering
Statistical process
control
Business
Process Re engineering:
A
discipline to measure and modify organizational effectiveness by
documenting,
analyzing, and comparing an existing process to
"best-in-class"
practice,
and then implementing significant
process
improvements
or installing a
whole new
method.
Which of the following
terms reflects Japanese view of continuous
improvement?
Kaizen
Poka-yoke
Six sigma
Inspection
Kaizen:
A Japanese word for continuous improvement
No comments:
Post a Comment