Quality Management System

Quality Management Systems.

1. Total quality management is a philosophy of management that is driven by customer needs

and expectations and focuses on continual improvement in work processes

2. TQM was inspired by a small group of quality experts, of whom W. Edwards Deming was one

of the chief proponents. He has also developed and presented his quality philosophy and

theory of profound knowledge.

3. TQM represents a counterpoint to earlier management theorists who believed that low costs

were the only road to increased productivity.

4. The objective of TQM is to create an organization committed to continuous improvement.